What are my delivery options if I live in the Canberra District?

For Canberra orders (ACT postcodes), you can receive free delivery when your order is over $50. Where your order is less than $50, there is just a $9.95 delivery fee. For those of you who live in Queanbeyan, Googong, Karabar, and Jerrabomberra, you can select a special $9.95 delivery option.

All local orders are hand-delivered Monday through to Friday, by a member of our team. No deliveries are completed on Weekends, during Public Holidays or over our Christmas or Easter Shutdown periods, unless we have specifically stated (i.e. Mother’s Day Hampers or Christmas Eve deliveries).

How soon can I have my items delivered? Can I select to have my items delivered on the same day as I ordered?

At checkout, you are able to request a specific delivery date (i.e. a birthday). We try our very best to accommodate all of your requests, however it is not possible for us to deliver your order before our current wait time. We generally deliver local orders within 2 business days.

If you require same day delivery you can have your items collected/delivered by Uber parcel. Give us a call and we can talk you through the process. Uber parcels cost roughly the same as an Uber ride.

What payment methods do you accept?

Online we take Apple Pay, Visa, American Express, and Mastercards; in-store we also accept CASH. We have made the decision not to use buy-now-pay-later options, as we feel the sale of alcohol in this format could cause potential harm or risk.

How do you select the products in your store?

Apart from our small collection of French Champagnes, everything in our store comes from the Canberra District. We stock around 60 Canberra wineries, 15 local breweries and 10 distilleries from the surrounding area. Each of our over 1000 products has been tasted and hand selected by John, who is the main face of our family business. John has more than 15 years of experience in the liquor industry and is an absolute wealth of knowledge.

Can I send Canberra District orders to PO boxes?

Unfortunately no, not unless you are happy to pay the $24.95 delivery fee to send the item with Australia Post. Our free and low cost local delivery options are designed so that a member of our team can deliver the items directly to you. We can however deliver to offices or workplaces if you are unable to receive your items at home.

Can I select the Queanbeyan, Googong, Karabar, and Jerrabomberra $9.95* postage option if I am located near one of these towns?

Well, that depends. These deliveries are hand delivered by a member of our team and as a general rule of thumb, can only be completed if the drive is less than 20 minutes from our Canberra City location. If you are unsure, please give us a call to discuss on 0405001615 or leave us an email at canberrawineandspiritmerchants@outlook.com.

What if I am not home when you try to deliver?

If there is a safe spot to leave your items, we will securely leave them at your address and will send you a text message to let you know that it has been delivered. When there is not a safe spot to leave your item/s, we will give you a call to see if we can organise an alternative location or time. Generally speaking, we only have one person out doing deliveries. So it might not be possible to attempt to redeliver an item on the same day. If you know that we are unable to successfully deliver your item to your address at certain times, dates etc., please specify this at checkout and we will make sure that we organise a suitable delivery option.

What is the cost of delivering goods to somewhere outside of the Canberra District?

Items outside of the Canberra District are either sent with Australia Post. There is a $24.95 delivery fee selectable at checkout for goods that are delivered with this option. While freight is not cheap and our items are generally heavy, we may occasionally be able to secure you a cheaper option. If you wish to send something ‘small’ or ‘light’ weight, please send us an email and we will get back to you with the cheapest option. We hope that you understand that we are a small business and that we are trying to keep our everyday product costs low for everyone.

What is the cost of receiving subscription orders?

Interstate subscription orders have a delivery fee of $24.95. Canberra/Queanbeyan subscription orders are always free to deliver and items to the wider Canberra District can continue to receive their $9.95 delivery cost.

What happens if I want to cancel or delay my subscription?

You can cancel or pause your subscription at any time. By default, subscriptions renew indefinitely. You may want to cancel a subscription, stop a single order, or delay a subscription renewal. To cancel your Subscription, you can do so in the Subscription panel of your Customer Account. To pause or delay your subscription you will need to send us an email at canberrawineandspiritmerchants@outlook.com or give us a call to discuss on 0405001615.